Privacy Policy

This Privacy Policy outlines how HandwrittenSign (referred to as "the Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Information We Collect
When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any data that can uniquely identify an individual (including the information listed below). See the sections below for details on the Personal Information we collect and why.

Device Information

Examples of Personal Information Collected: Web browser version, IP address, time zone, cookie information, websites or products viewed, search terms used, and interaction data with the Site.
Purpose of Collection: To load the Site accurately for users and to perform analytics on Site usage to optimize our services.
Source of Collection: Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for Business Purposes: Shared with our processor Wix and payment system providers such as PayPal and Stripe.

Order Information

Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of Collection:
- To fulfill our contract with you by providing products or services.
- To process your payment information, arrange shipping, and provide you with invoices and/or order confirmations.
- To communicate with you.
- To screen orders for potential risk or fraud.
- To provide information or advertising relating to our products or services, in accordance with your preferences.
Source of Collection: Provided directly by you.
Disclosure for Business Purposes: Shared with our processor, Wix.

Customer Support Information

Examples of Personal Information Collected: Email address, name, and order number.
Purpose of Collection: To provide customer support.
Source of Collection: Provided directly by you.

Minors

The site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request its removal.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Wix to power our online store. You can read more about how Wix uses your Personal Information.
We share information with payment processors like PayPal and Stripe to securely handle your payments.
We may share information as required by law or to protect our rights.

Behavioural Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en.
We share information about your site use, purchases, and interaction with our ads on other websites with our advertising partners. Some of this information is shared directly and, in some cases, through cookies or similar technologies (subject to your consent where required by law).
We use Facebook Pixel to better understand how customers interact with the site.
Furthermore, you have the option to decline certain services by accessing the opt-out portal of the Digital Advertising Alliance at http://optout.aboutads.info/.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising from specific providers here:

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Lawful basis

Under the General Data Protection Regulation ("GDPR"), if you reside in the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.

Automatic decision-making

We do not engage in fully automated decision-making that has a legal or similarly significant effect using customer data.
Our processor, Wix, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:

Temporary blocklisting of IP addresses associated with repeated failed transactions. This blocklist persists for a few hours.
Temporary blocklisting of credit cards associated with blocklisted IP addresses. This blocklist persists for a few days.

Your Rights (GDPR)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to request its transfer to another service, and to request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the information below.
Your personal information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how these transfers comply with the GDPR, please contact us.

Your Rights (CCPA)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘right to Know’), to request its transfer to another service, and to request that your Personal Information be corrected, updated, or deleted. To exercise these rights, please contact us using the information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our site. We use several types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection), so you don’t have to re-enter them each time you return or browse between pages. Cookies also provide information on how people use the website, such as whether they are first-time visitors or frequent users.
We use cookies to optimize your experience on our Site and to provide our services.

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please be aware that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in the "Tools" or "Preferences" menu. For more information on modifying your browser settings or blocking, managing, or filtering cookies, consult your browser's help file or visit sites like www.allaboutcookies.org.
Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at handwrittensign@gmail.com.

Last updated: 15 Jun 2023